SignRISE Warranty
All hardware products manufactured by SignRISE (SR), including poles, stakes and bases, are subject to a warranty period of two years from the date of purchase against manufacturer’s defect in materials and workmanship. This is not a warranty against damage caused by normal wear and tear.
Our fabrics are manufactured to avoid degradation and are also coated with UV protectors and other coatings which extend the life of the fabric and colourfastness. The longevity of the print depends on the colour used as well as environmental factors such as traffic, pollution, sun, wind and rain. Owing to these factors and as per the industry standard, SR cannot guarantee colour fastness for a specific period of time.
The conditions of the warranty are: Products shall have been subject to only normal use and shall not have been misused, neglected, altered or improperly set up. Any signs of tampering, deliberate misuse or negligence is not covered by this warranty. Products shall have been used with only the correct SR hardware, the recommended mounting options and protective carry bags for storage. Proper shipping practices must be followed when shipping products to other venues.
Defects to SR products will be determined only by an authorised manager or director of SR. Upon determination of a defect, SR’s sole obligation will be to repair or replace the defective part with same or similar product. Any claim against SR for defects in materials or workmanship must be in writing.
SR, or its designated agent, must authorise the return of any alleged or defective part or product before it is returned. The party making the claim must prepay all shipping and transportation costs back to the agent it was purchased from. SR and its agents will not accept charges for shipping unless the conditions of the warranty have been satisfied.
SR reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time without prior notice. In such cases SR may, at its sole discretion, substitute the warranted product.
Only authorised managers and directors of SR are permitted to assume for SR any obligations or liabilities in connection with the product or may alter the terms of this warranty.
SR shall not be liable for damages, including special, incidental or consequential damages arising out of or in connection with the performance of an SR product or its use by the owner.
Digital photographs may be requested to accompany a written claim showing any and all evidence of damage or defect, both in display situ and disassembled as is practicable.
RETURN POLICY
Should a problem be experienced with an SR product within its given warranty period please contact your SR representative to determine the nature of the product failure and to establish an adequate solution. If a return for repair is needed, goods must be returned to your local agent within 10 days of the return authorization. The onus is on the customer to verify each shipment immediately upon receipt against SR’s packing list to ensure accuracy. If a discrepancy is found, please contact your sales representative within 7 days.
Freight Damage: Products arriving damaged in shipping is a ‘non-warranty issue’ and claims must be made to SR, or an approved SR agent, within 7 business days of receiving the product. Digital photos will be required to document damage to the shipping container, packaging material and/or the product. Please be sure to sign for the package(s) as ‘damaged’. Upon authorisation to return the damaged product, all returns must be made to SR within 30 days of delivery.
Standard Warranty: Should a problem be experienced with an SR product within its given warranty period please contact your SR representative to determine the nature of the product failure and to establish an adequate solution. If a return for repair is needed, returns must to your local agent be made within 30 business days of the return authorization.
Order Cancellation: Cancellation of any order, for which SR has created artwork, ordered raw materials or produced in part or in full will result in SR fully charging for materials, labour or the full cost if production is complete.
Lead Time: Unless otherwise agreed in writing the lead time is as follows…
The client’s responsibility is to deliver the correct artwork as per SignRISE artwork guidelines. Standard lead time is approx. 14 days from the day the artwork is approved, not the date of order, ready in our Sydney office for pick up or national delivery. Urgent orders are by request in writing and with confirmation in writing when placing the order. If a delay occurs due to artwork not being approved for the standard lead time, and subsequently results in an urgent order then additional cost will apply. Lead times are not guaranteed and we have no control of external circumstances. Our liability can never, under any circumstances exceed the value of our invoice amount.
Payment Terms: Customised orders require full payment with order. Orders under $1,000 require full payment before printing. All others, 50% deposit with order (no refund), balance prior to delivery. Any additional repro costs will be invoiced separately.
Pricing Terms: Our prices have been worked out and calculated with a small SignRISE logo taken into consideration. This is not an advertising exercise but simply a product identification. This logo is approximately 3cm x 7cm on the bottom right hand corner of each panel as seen on the artwork templates. This is a 10% cost that benefits SignRISE and is passed on as a built-in discount to our clients. If SignRISE logo needs to be removed from the artwork the built-in discount needs to be removed and an additional 10% to the product price will occur.
Freight Charges: Delivery charges are not included unless specified in the quote or invoice. These prices for freight are for standard delivery without insurance. If insurance is required please ask for a quote.
Failure to Collect Products: Failure to collect ordered products within 7 days of notification will become the property of SignRise Australia.